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SITE Java Web Start Support Guide
This Support Guide covers the most recent problems with the Java Web Start and SITE.

On the right side some links shorten the way to the applications and pages in the Online Help mentioned in this guide.

  • In case SITE did not start as usual follow the instructions of this guide.
  • In case, you need assistance to configure the SITE System for tests and reporting, please refer to the Online Help.
  • In case, you need assistance to administrate the SITE System for ports and services, adapt the firewall, etc. please refer to the document in the Online Help: SITE System Requirements and to the Administration Guide.


Thank you for your assistance.
The Keynote SIGOS Team

> Start the guide

 

Tips:
  • Some screenshots are downsized. Click on them to open a full view.
  • The combinations of operating systems, browser and versions lead to a huge amount of possible configuration dialogs, error messages and buttons to click.
    If the error message you received or the text of a button or dialog does not match with the text in this guide, please try the next best one.
Ports and Services
SITE needs some ports and services to be configured in the System. Especially the Firewalls of the used systems must be configured well!

SITE System Requirements

SITE Java GUI
The GUI is the main application for each SITE user. Configure Tests, Reports and Alarms easily by drag and drop with the user friendly Java user interface.

Start the  GUI *

Start of the Guide
Go back to the start of this Guide
Java Runtime Environment
Keynote SIGOS provides an own side where the download links to download the SUN Java Runtime Environment are summarized:
  /site/jre
Network Checker
The Keynote SIGOS Network Checker can be used to get some information about the connection and the environment which is used to get access to SITE. The output can be sent to the support.

The Checker can be started via Web Start or downloaded and started locally.


Network Checker *
Download Checker *
SITE Online Help
The SITE Online Help provides all information to use the SITE system. Some parts are generated directly from the system, so the Online Help is customized to the system actually used (e.g. database entries, available test cases, etc.).
Start the Online Help **
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*   requiring Java Runtime Environment (minimum version 1.5)
** requiring Java Script support for your browser



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